Shipment Enquiries
Send your tracking reference and tell our team what you need help with.
Customer Support
Shipping support
Find help with tracking, shipping, billing and the next steps for your shipment.
Worldwide RoutesCareful HandlingCustomer Support
OR
Check Your Tracking
Use the reference from your shipment.
Help Search Results
Track a Shipment
Get the available information for your shipment.
Send a support enquiry
Prepare your enquiry and the details needed to help with your shipment.
Frequently Asked Questions
Quick guidance for common questions.
How do I track my shipment?
Enter the tracking number from your receipt or booking confirmation on the Track Shipment page, or scan your receipt QR code. If the number is not found, check it for typing errors and email support@swiftmovelogistic.com with the reference.
What happens if my shipment is delayed?
Check the latest event and expected delivery date on your tracking page. If you need more information, email support@swiftmovelogistic.com with your tracking number. An estimated delivery date may change as new updates are recorded.
Can I change the delivery address?
Email support@swiftmovelogistic.com with your tracking number, the requested address and your contact details. Changes depend on the shipment stage and route, and take effect only after our team confirms them.
How do I file an insurance claim?
Email support@swiftmovelogistic.com with your tracking number, a description of the issue and available supporting photos or documents. Keep the original packaging and shipment records. Our team will explain the applicable coverage, evidence requirements and next steps.
What are the international shipping options?
We assess international requests by origin, destination, service, shipment contents and required documentation. Submit a quote request with these details; our team will confirm availability and the proposed arrangements before booking.
Do you ship pets?
Yes. Our pet transportation service is planned around the species, breed, age, route and care requirements. Provide these details when requesting a quote, and confirm travel documents and handover arrangements before the journey.
Will the receiver get shipment updates by email?
Yes. When email notifications are enabled, tracking updates go to the valid receiver email saved with the booking. Contact support@swiftmovelogistic.com with your reference if that address needs to be corrected.
How do I contact customer support?
Email support@swiftmovelogistic.com with your tracking number, your name and a brief explanation of what you need. You can also use the support request form on this page. Do not include account passwords or complete payment-card details.
Need More Help?
Have your shipment reference and questions ready when discussing your arrangements with your shipping representative.
Contact SupportPrepare your shipment
Practical guidance for packing, international preparation and choosing a transport method.
How to pack a parcel for shipping
Prepare documents, general goods and spare parts with a package that protects the contents and gives the shipping team clear information.
Prepare an international shipment
Cross-border shipping starts with accurate shipment details. Requirements depend on the contents, origin, destination and transport arrangement, so confirm them before handover.
Air, land, sea and rail shipping
The transport method describes how a shipment travels. It is separate from the carrier handling it and the service level recorded on the booking.