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How It Works
How shipping works
A clear preparation and transportation process for parcels, pets and container shipments.
Worldwide RoutesCareful HandlingCustomer Support
Your Journey in 6 Simple Steps
Know what to prepare, what to confirm and what to keep along the way.
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2Confirm & Prepare
Confirm the quotation and arrangements, then follow the agreed preparation requirements.
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3Confirm Collection Arrangements
Confirm the agreed collection or handover arrangements with your shipping representative.
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4Register & Receive Your Reference
Keep the shipment reference and documents supplied with your confirmed booking.
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5Follow Available Shipment Updates
Use your reference to check tracking or request information from your representative.
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6Delivery & Confirmation
Coordinate the final handover and retain the delivery information supplied.
Learn MoreWhat Happens Behind the Scenes
A journey may include collection, handling facilities, international processing and local delivery. The actual route depends on your service.
Local Handover
Confirm the collection point and shipment requirements.
Handling Facility
Sorting, loading and transport preparation as required.
International Processing
Documentation and cross-border arrangements where applicable.
Destination Handling
Arrival coordination and local delivery preparation.
Delivery Handover
Confirm the agreed final handover arrangements.
Specialized Shipping Solutions
Different shipments need different preparation. Explore the requirements for your service.
Pet Transportation
Safe and comfortable travel for your beloved pets with specialized care.
Learn MoreInternational Shipping & Customs
Prepare the route, supporting paperwork and shipment details needed to assess an international journey.
International Shipping Guidance- Pickup & Export Preparation
- Customs Requirements
- International Transit
- Destination Processing
- Local Handover
Know Where Your Shipment Stands
These are common status meanings, not updates for a specific shipment.
- AcceptedHandover recorded
- In TransitMoving through the network
- At FacilityHandling or processing
- Customs HoldWhen applicable
- Out for DeliveryLocal delivery arrangements
- DeliveredHandover confirmed
Shipment ReceiptYour tracking referenceOne Receipt. One Tracking Reference.
A Clearer Journey.
- Keep the reference supplied with your shipment.
- Retain the documents and receipt from your booking.
- Use available tracking or ask your representative for updates.
- Confirm delivery arrangements and supporting records.
Frequently Asked Questions
Common questions about preparing and arranging transport.
How do I request a quote?
Choose your service on Get a Quote and enter the origin, destination, preferred dates and relevant parcel, pet or container details. Review the request and send it to our team. If your email app opens a draft, send that draft to complete the request. A booking or price is confirmed only after our team reviews it.
What documents are required for customs?
Documents depend on the goods, route and purpose of the shipment. Prepare an accurate contents description, value and supporting paperwork, then confirm applicable requirements with the relevant authorities and your shipping representative.
How do I track my shipment?
Tracking changes appear when our team records a shipment event. Each search retrieves the latest saved information, and the page checks for updates automatically while it remains open. Enter your tracking number on the Track Shipment page or scan the QR code on your receipt.
How long does delivery take?
Check the expected delivery date on your tracking page or booking confirmation. Timing depends on the route and service; estimates may change when new shipment information becomes available. Email support@swiftmovelogistic.com with your tracking number if you need assistance.
Why is my shipment on hold?
Your shipment has temporarily paused. The tracking page shows the recorded reason and any available instructions. If the reason is unclear or you need to provide information, email support@swiftmovelogistic.com with your tracking number.
Do you offer door-to-door delivery?
Collection and delivery options depend on the route, access and service requirements. Confirm the precise handover locations and responsibilities before booking.
Still Have Questions?
Keep your shipment reference and questions ready when discussing services, bookings or delivery arrangements.
Contact Support